Our 30-day returns guarantee means that
if for any reason you are unhappy with your purchase, you
can return it to us in its original condition within 30 days
of the date you received the item, unopened (with any seals
and shrink-wrap intact) and we will issue a full refund for
the price you paid for the item. Please note: we can only
accept the return of opened items if they are faulty.
Our refunds policy does not affect your statutory rights. A
note about refunds:
When you send your item back to us, we'll process the
returned item then notify you via e-mail of your refund. You
can expect a refund in the same form of payment originally
used for purchase within three weeks of our receiving your
return.
How Refunds Are Calculated:
Items returned because they are damaged, defective or
incorrect
If you are returning an item because of an error on our part
or because it is damaged or defective, we will be happy to
refund the delivery charges incurred in sending the item to
you and we'll reimburse your costs in returning it to us.
Items returned within the seven-day cooling off period
By law, customers located in the European Union also have
the right to withdraw from the purchase of an item within
seven working days of the day after the date the item is
delivered.
Where you are withdrawing from your purchase within the
seven working day cooling-off period, and there has been no
error on our part, we will refund the cost of the item and
the cost of sending the item to you as follows:
- where you are returning an item that
was part of a larger order, we'll refund the per-item
charge for delivery that you incurred.
- where you are returning an entire
order, we'll refund applicable per-item delivery charges
and the per-delivery charge that you incurred
- we will refund only standard
(Airmail) postage charges for items delivered outside
the UK
We will not refund the cost of delivery
and other services provided to you in connection with your
purchase unless you return the item to us because of an
error on our part or because it is defective.
Items returned because they are damaged, defective or
incorrect
If you are returning an item because of an error on our part
or because it is damaged or defective, we will be happy to
refund the delivery charges incurred in sending the item to
you and we'll reimburse your costs in returning it to us.
Items returned under the 30-day returns guarantee
Where you are withdrawing from your purchase between seven
and 30 days after delivery, and there has been no error on
our part, we will refund only the cost of the item. We will
not refund the cost of delivery in connection with your
purchase.
If you have any questions regarding this refund policy,
please do not hesitate to contact us.
Free Nokia Phones is owned and operated by
mprovision, the largest retailer of
mobile phone games in the UK. |
